city cab: After a disappointing first two quarters in 2020, the ride-hailing sector is regaining its feet. With nations worldwide progressing towards relaxation of lockdowns, people’s movements on the streets have increased. The ‘safety’ factor is turning the spotlight towards private rides rather than congested public transport. The reliability of taxi apps, coupled with the fear factor, makes the ride-hailing segment buzzing in the current scenario.
Are you an entrepreneur aiming to launch a taxi platform like Uber? If so, you need to be wary of the trends to impact the audience instantly. This blog discusses the five key trends in 2021 that you shouldn’t miss out on in your Uber clone.
#1 Safety as a Trend will Stay
The COVID-19 has inflicted severe damages to businesses. While businesses and sectors recover, there’s a scar left behind by the outbreak on the general audience – safety. An entrepreneur launching a taxi app will need to invariably safeguard the entire community from virus contractions. Platforms like Uber, Lyft, etc., have already introduced safety measures. Some of the COVID-19 safety add-ons to consider include,
- Restricting the passenger count to two or three based on the local conditions and regulations.
- Integrating a face mask recognition software to verify if drivers abide by safety standards.
- Providing safety gear, including masks, gloves, sanitizers, etc., to safeguard drivers from virus contractions.
- Hearing feedback from customers on the platform’s safety standards and taking corrective actions accordingly.
- Enabling customers to cancel rides if they find the situation unsafe without levying any cancellation charges.
With people leaning towards precautionary measures, safety is paramount in the post-COVID-19 world.
#2 Micromobility can be the Long-term Alternative
Time and again, environmentalists have stressed the importance and the need to shift from fuel-led vehicles to electricity-led vehicles. With COVID-19 halting proceedings of the automobile sector in 2020, people have options to switch to e-vehicles. With companies spending extensively on R&D to focus on the Green revolution, micromobility vehicles are a trend to look out for in 2021.
E-scooter apps like Bike, Lime, etc., have already gained a vast market presence. With Tesla introducing Autonomous Robotaxis by the end of this year, the e-vehicle trend can change gears and accelerate massively in the near future.
#3 AI & ML can solve Real-life Problems
Artificial Intelligence (AI) and its sub-set Machine Learning (ML) are concrete examples of the fact that technology can make lives easier. In today’s fast-paced world, ‘waiting’ for taxis is out of the ecosystem. Besides, traffic congestions can be the last thing one can expect to kickstart or end their work. By leveraging AI, drivers have access to optimized routes to reach the destination. Similarly, users receive accurate time of arrival of cabs.
Besides, AI can help drivers tackle the COVID-19 situation wisely. Drivers can avoid hotspots or containment zones, eliminating the fear and offering their services with the utmost satisfaction. Even the face mask recognition software mentioned in the above section has AI as its fundamental.
#4 Personalisation is directly proportional to sustainability
Customers expect a touch of personalization nowadays. The conventional format of ride-hailing apps, wherein passengers book rides, reach the destination, and pay for their services, is gradually declining. Paying attention to detail is a vital aspect here. Switching from the ‘Supplier-pick’ business model to the ‘Buyer-pick’ model can come in handy. By doing so, customers can choose the type of vehicle and the driver based on their preferences.
Moreover, simple initiatives like letting customers play their music playlist during rides, connecting to the vehicle’s WiFi during rides, etc., can all turn the wind towards the ride-hailing platform. Sending personalized Email notifications and alerts are worth-considering in your on-demand taxi app solution.
#5 The Super App strategy can do Wonders
Did you know that Grab was once a specific ride-hailing platform? The success of platforms like Grab, Gojek, etc., can be positive signs for entrepreneurs as the on-demand app sector forecasts a positive trajectory in the upcoming years. Transforming the ride-hailing app into a Super app can be ideal in the current scenario as people rely on service-specific on-demand apps like food & grocery delivery, telemedicine, video-streaming, etc. city cab
Encompassing a wide range of services in a single app will lead to maximum convenience for customers. They needn’t switch between different apps nor load their phones with a bulk load of apps. On the other hand, service providers have access to a massive customer base. Considering the current scenario, introducing a Super app can help entrepreneurs grow a customer base in no time. city cab
The ever-present on-demand taxi market is resurrecting after the gloomy COVID-19 phase. With giants of the sector resuming their services from square one, a white-label taxi app solution developed according to the current market trends can gain instant traction. Reach out to an app development company, tell them your needs, and storm into the market right away. city cab