Most of these “guides” to chatbot use read as if they were written before anyone had actually used a chatbot in a real store. They mention features. They mention how “the future” is just a chatbot away. Then you put…
Here is a figure I was surprised to see: 85% of B2B marketers conducting demand-gen programs are using chatbots/conversational agents today, and most report lead quality and quantity improved, not degraded. That‘s not a someday stat. That‘s today. But that’s…
I bet you’ve typed ‘talk to a human’ into a chat window at least once this month. Perhaps it took three attempts before the bot was finally trained. That space between what chatbots say they’ll do and what they actually…
Chances are most of us have interacted with a chatbot and ended up frustrated. The ones that repeat “I didn’t understand that, please try again” three times in a row. Those were rule-based, scripted, and underwhelming. Generative AI chatbots are…
We have all had the experience of assuming a chatbot is more intelligent than it actually is, until it shows us otherwise. When you request something that should be very easy to interpret, and the chatbot responds with whatever nonsense…
Like most people, AI is a no-brainer. Smarter. More flexible. More human-like. So why would anyone use a rigid decision-tree bot in 2025? Unfortunately, that assumption causes many teams and developers to over-engineer for what is actually a trivial use…
Most people have actually spoken with a bot, they just didn‘t realize it. That “Support” box in the bottom corner of a software site, that instant reply from your food shopping app at 2am, the gizmo that makes your appointment…
You‘ve likely spoken to a chatbot this week without giving it a second thought. It responded to your refund query at 2 in the morning. It helpfully told you where your parcel was. Or it silently directed your complaint to…
Most companies do not face losses from selecting a poor 3PL (they face losses from doing so by sticking with one to long simply because no one is comparing the figures). Logistics outsourcing remains one of those where you need…
There is a certain type of frustration that hits when you‘re mid-sentence on your video call and someone in the next room is downloading a game update. Your plan says 300 Mbps. The router is the best money can buy.…
Most folks still think that editing video is about dragging something down your desktop, subscribing to another service, and sending your private moments off to some random hard drive overseas. That‘s all old school and frankly, it‘s costing us both…
Everybody has been talking about the same thing for some time now, and that’s AI. Every business owner is looking to integrate AI into their existing business and get benefits from it. In that sense, AI adoption is becoming sort…