Customer reviews are the soul of any business. If there is a business, there has to be some feedback about it in the industry. If not, it is practically impossible for any business to exist.
Even if businesses have no relation with reviews, imagine how a company would know what works for them if the customers had no opinion about them. Speaking of customer feedback, there are an ample number of customer review platforms that one can use for their business. In fact, looking at this review culture, most businesses have started to embed Google reviews on website.
With so many customers’ reviews platforms and customer feedback tools out there, it can be overwhelming for you to choose the apt one for your business. And keeping that in mind, we have prepared a list of the best customer feedback tools that you can use while fetching customer reviews for your business. So tag along and come with us to know more about these tools.
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Authentic Customer Feedback Tools to Use In 2023
Feedback is an amazing tool when it comes to organizing, interpreting, and analyzing your business. When you put your attention on reviews on feedback, you know which customer wants what new feature to be added; or what target audience likes the new update in the feature. The best customer feedback tools help you slice and dice all the analytics and take the best decision for your business. Let us have a look at the customer feedback tools.
One of the best features of reviews is that they can be flaunted over and again. And this is where Tagembed comes into the picture. Tagembed is a review aggregator tool that enables you to collect all the reviews and showcase them on your website. One of the best features of Tagembed is that you can showcase reviews from the different customer reviews platforms like Google Reviews, Yelp Reviews, and many more.
Even if you are a non-tech-savvy person, you can easily have your way with the Tagembed tool, as it is a low-code platform. On top of that, it follows a copy-paste-like simplicity to embed customer reviews on websites. Apart from that, you can also modify the overall look of the widget. For example, with Tagembed, you can change the themes and layouts of the customer reviews widget. You can also remove the customer’s reviews from your widget that you don’t feel like showcasing. These features of Tagembed help you showcase social proof on your website in the best presentation. While you are on it, if you want to customize it even further you can use the custom CSS feature. Remember that your website’s look and feel matter. It helps your customers to stay on your website.
Data-driven decisions help businesses to gain real-time insight into the industry. More importantly, it helps them to predict and optimize their next steps in the business. And Feedier is one such tool that can help you in this quest.
Feedier helps you gain a deeper understanding of your customers. It helps you collect all the customer reviews from different platforms. The main function of the Feedier is to centralize the feedback data. And if you use Feedier, you will know that it will help you improve their end-client experience. The best part about Feedier is that it comes with comprehensive reporting tools for feedback. For example, pie charts, bar graphs, and more. The tool also has some advanced features like filters, tags, Keyword managers, etc. It also lets you create surveys for your website and in-app.
When you value customer feedback and spend enough time analyzing it, it helps you in customer retention. And unhappy customers will anyway find a better business than you. This is why people use tools like InMoment.
This tool is the best for market research and Feedback analysis. The tool helps in managing the big data from the dashboard for the CX professionals and business leaders. The tool also helps in creating customer journey maps. This helps the users to drive customer retention rates.
Apart from that, the tool also comes with text analytics to gauge customer sentiment. Remember that, sentiment analysis can help you gain loyalty and maintenance.
Another great tool we have on the list is GetFeedback, a customer experience platform.
This tool is one of the top customer feedback management platforms. This helps brands become customer-centric with better digital experiences. GetFeedback, as the name suggest helps in fetching feedback from your customer as it enables you to place a feedback button on your website, and your mobile app.
With the help of GetFeedback, you can create customizable surveys, reporting, and analysis support feedback management.
Typeform is yet another great tool that can help you improve your customer experience.
Typeform is an online platform that enables the creation and distribution of interactive and engaging online surveys, forms, quizzes, and other data collection tools. It offers a user-friendly interface that allows individuals and businesses to design custom forms with ease, without the need for coding or technical skills.
Typeform stands out for its visually appealing and interactive design, which focuses on one question at a time, creating a conversational and user-friendly experience for respondents. It offers a wide range of question types, including multiple-choice, open-ended, rating scales, and more, allowing creators to gather specific and diverse data.
With its responsive design, Typeform surveys and forms are accessible on various devices, including desktops, tablets, and mobile phones. The platform provides real-time response tracking and analytics, allowing users to monitor and analyze data as it comes in.
In A Nutshell
Customer experience is directly related to reviews and feedback your receive from your customers. If you want to improve how your customer sees you, you have to pay heed to what your customers say about you. More importantly, you have to be active on the customer reviews platforms where your target customers hang out.
We have mentioned all the best customer feedback tools that you need to know in 2023.
So get and get going.