Last year, a friend of mine took to pricing solar panels, was told it would cost $14,000, and, in a fit of terrified earnestness, stopped considering going green at his house altogether. Of course, two months after he gave up,…
Most chatbots are terrible within the first ten seconds. Not because the engine behind it was crap, but because nobody built what should happen before it kicks in and shines. A user inputs anything generic, the bot hangs or spins,…
Too many people start with the wrong question when building a chatbot. They ask “which tool works the best?” rather than “what am I really trying to do?” That second question is where you’ll find out whether you’ll wind up…
Almost all the chatbot tutorials will suggest that all you need to do is choose a tool, type some sentences, and that’s it; you will have your assistant set up. Well, that’s true, which is also why almost all chatbots…
Most of these “guides” to chatbot use read as if they were written before anyone had actually used a chatbot in a real store. They mention features. They mention how “the future” is just a chatbot away. Then you put…
Here is a figure I was surprised to see: 85% of B2B marketers conducting demand-gen programs are using chatbots/conversational agents today, and most report lead quality and quantity improved, not degraded. That‘s not a someday stat. That‘s today. But that’s…
If you’ve ever found yourself in another country, dialing up your phone and watching your balance plummet in seconds, you already know the problem. Roaming has long since become a major pain for anyone traveling abroad, even in 2026. The…
I bet you’ve typed ‘talk to a human’ into a chat window at least once this month. Perhaps it took three attempts before the bot was finally trained. That space between what chatbots say they’ll do and what they actually…
Chances are most of us have interacted with a chatbot and ended up frustrated. The ones that repeat “I didn’t understand that, please try again” three times in a row. Those were rule-based, scripted, and underwhelming. Generative AI chatbots are…
We have all had the experience of assuming a chatbot is more intelligent than it actually is, until it shows us otherwise. When you request something that should be very easy to interpret, and the chatbot responds with whatever nonsense…
YouTube ads have spiraled out of control in India. You click Share on a reel, and by the time the video has loaded, you’re subjected to a 30-second unfathomable ad for a product you would never use, followed by another…
Like most people, AI is a no-brainer. Smarter. More flexible. More human-like. So why would anyone use a rigid decision-tree bot in 2025? Unfortunately, that assumption causes many teams and developers to over-engineer for what is actually a trivial use…